Customer Service Charter

Community Migrant Resource Centre (CMRC) is committed to protecting the rights of people with disabilities and ensuring compliance with the relevant human rights legislation. This policy operates in conjunction with the organisation’s Discrimination Harassment Policy and the EEO Policy. CMRC conforms to the Anti-Discrimination Act 1977 (NSW), the Disability Discrimination Act (Commonwealth) as well as the United Nations Convention on the Rights of Persons with Disabilities (2006).

CMRC Services Charter of Rights for people with disabilities identifies the right to:

  • Equality of opportunity in all aspects of social, recreational, and cultural life.

  • Live an independent, active, and fully productive life, regardless of the severity of disability, whether physical, mental, sensory, or hidden, or a combination of these.

  • Determine his or her own future, lifestyle, and life choices, and to have access to the information necessary to make his or her own decisions.

  • Define him or herself, and his or her body image, free of limiting stereotypes.

  • Have personal privacy in all areas affecting his or her intimate and family life.

  • Have his or her sexuality and relationships respected, whatever his or her sexual orientation.

  • Marry and to bear and raise children and be part of a family.

  • Appropriate assessment, quality counselling, physical and mental health care, and to the equipment, assistance and support services necessary to live a fully productive life.

  • Make decisions about his or her medical treatment and to access the information necessary to do this.

  • Communication and information, available in a format appropriate to the individual, enabling full and independent participation in society and underpinning the exercise of all other rights.

  • Education provision suited to his or her individual needs.

  • Personal mobility and to live in an environment free of physical, information and communication barriers.

  • Appropriate housing, which meets his or her need to live independently.

  • An income that provides for the necessities of life, considering individuals’ different needs.

  • Training and employment without discrimination and with proper regard to the ability and choices of the individual.

  • Challenge and to seek changes attitudes and perceptions which limit his or her participation in all aspects of community life.

  • Legal representation and to equal protection under the law.

  • Protection from discrimination in all areas, including the legal system itself.

  • Participation in political processes on both an individual and a collective basis.

  • Encourage and support access to advocacy services to promote their rights, interest, and wellbeing.

  • Support to the person and their family or carer when they raise or pursue allegations or discrimination, abuse, neglect, or exploitation.


    Relevant legislation

    Disability Discrimination Act (Commonwealth) 1992.

    Anti-Discrimination Act (NSW) 1977.

    National Disability Insurance Scheme Act 2013 and National Disability Services Standards.

    Disability Inclusion Act NSW 2014 and NSW Disability Services Standards.

    United Nations Convention on the Rights of Persons with Disabilities (2006).